Refund & Return Policy
Our Policy
At RESHELLE, every piece is crafted with care and inspected before it reaches you. Because of the nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.
Damaged or Defective Items
We understand that sometimes things don't go as planned. If you receive a damaged or defective product, we're here to help — but we do require the following:
- Contact us within 24 hours of your order's delivery.
- Provide an unboxing video as proof of the damage or defect. This video must be recorded continuously from the moment you open the package.
Claims made after 24 hours or without a valid unboxing video cannot be processed.
How to Reach Us
If you have received a damaged or defective item and meet the above conditions, please contact us immediately through our Contact page. Our team will review your claim and get back to you as soon as possible.
Thank You
We appreciate your understanding and your support of RESHELLE. If you have any questions before placing your order, don't hesitate to reach out — we're happy to help!
