Return, Exchange & Refund Policy

At Reshelle, every piece is carefully inspected before it is packed and shipped. Due to the nature of our products and hygiene considerations, we do not accept returns, exchanges, or cancellations once an order has been placed.

Refund Policy
We follow a strict No Refund Policy for all products.
Once the order is placed, we do not provide refunds for:

• Wrong selection of product
• Change of mind
• Delay from the courier company

Refunds are provided only if you receive a damaged or defective product, verified through video proof during opening.

Damaged Products

In the unlikely event that your order arrives damaged due to transit, we will be happy to assist you.

To be eligible for a replacement or refund, you must:

• Contact us within 24 hours of receiving your order.
• Share a clear, continuous unboxing video showing:
  • The sealed package before opening.
  • The complete unboxing process without any cuts or edits.
  • The damaged product clearly visible in the video.

Please note:

• Claims made without an unboxing video will not be accepted.
• Photos alone are not sufficient for damage claims.
• Videos that appear edited, incomplete, or do not clearly show the package being opened from its sealed condition may not be eligible for review.

Once our team verifies the claim, we will arrange a replacement of the damaged item or provide an appropriate resolution at our discretion.

For any assistance, please contact us at reshelle.jewels@gmail.com or via Instagram @reshelle.jewels or via whatsapp at 9940483502

Thank you for supporting Reshelle.